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IT Help Desk Technician

Posted: 03/01/2023

This role will provide technical support to all Foster Fuels employees. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Successful candidates will possess proficient technical knowledge and analytical skills. Effective teamwork, customer service skills, effective written and verbal communication skills and a "can do-will do" approach to accomplish the needs of the department and the company. This job will require occasional travel to our local Sales and Service Centers.

Duties and Responsibilities:

  • Provide quality support to internal customers during business hours
  • Manage assigned tickets and support requests
  • Document and update Standard Operating Procedures
  • Install, repair, and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.)
  • Maintain an inventory of hardware, its user and location
  • Assist in department wide projects and implementations
  • Must be willing to learn Fuel Bulk Plant configuration and troubleshooting
  • Must be capable of providing remote support for mobile devices, such as cell phones, tablets, laptops, etc.
  • Familiar with Mobile Device Management Solutions (Verizon MDM, Microsoft Intune)
  • Support Drivers with truck technology (Meters, Printers, Tablets)
  • Assist customers with MyFuelPortal issues (Password Reset, Account Setup)
  • After hours support may be necessary on occasion

Required Skills:

  • Requires at a minimum an Associate's degree in Information Technology
  • Requires a minimum of 1 year experience in a corporate environment
  • Experience supporting Windows, Mac and Microsoft Office 365 Products
  • Experience with HP, Konica Minolta, and Cannon printers and copiers
  • Proficient with supporting mobile, iOS, and Android devices
  • Experience troubleshooting OSI Model Layer 1 and 2 issues
  • Must demonstrate good analytical and troubleshooting skills
  • Strong attention to detail
  • Self-Starter who works independently and collaborates with others to obtain the desired results
  • Excellent interpersonal skills with strong verbal and written communications abilities

Preferred Skills:

  • CompTIA A+ Certification
  • Bachelor's degree in Computer Science

Other Comments:

  • Ability to lift and carry up to 50 lbs.; ability to stand, squat and/or sit for extended periods of time; on occasion climb ladders and run cables.


  • 401k matching
  • Health Insurance
  • Dental/Vision Insurance
  • Paid Time Off
  • Voluntary Life Insurance
  • Holiday Pay
  • Uniform Allowance


  • Monday to Friday
  • Occasional overtime hours required during emergency situations

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.*