Skip to content
Ambassador Banner

Service Technician

Posted: 09/11/2022

Job Type
Full-time

Description

Summary 

This is a Full-Time Non-Exempt Hourly Position working with our service team that will learn to provide superior customer service by maintaining, servicing, and repairing equipment at customer locations as needed. The technician will have strong communication skills, excellent people skills and the ability to multi-task and work independently in a fast-paced changing environment to assist with prompt service and comprehensive technical support.  

 

Primary Responsibilities 

Offix will provide various training courses/programs to help further your knowledge and learn to:  

  • Setup and install office equipment 
  • Schedule installation and verify requirements  
  • Deliver and install equipment to customers 
  • Read and interpret specification and schematics to determine machine settings, adjustments, installation, and assembly  
  • Diagnose office equipment issues using a variety of testing devices and background knowledge 
  • Demonstrate repair proficiencies on all equipment (digital copiers, faxes, printers etc.) 
  • Must be able to communicate with operators to determine problems prior to call or onsite visit 
  • Troubleshoot repair job ensuring equipment has effectively been repaired 
  • Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order, meter reading, PM counts etc. 
  • Accurately document all information 
  • Maintain a neat and orderly car stock, requesting replacement parts/items as needed 
  • Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through 
  • Perform occasional miscellaneous duties/projects as needed 

Activities - Tasks - Skills 

  • Excellent follow-up and communication skills  
  • Excellent customer service and trouble shooting skills are essential  
  • Proactive problem solver and creative thinker 

 

Requirements

 

  • High School Diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus
  • Seeking factory certifications