CloudFit Software is seeking Cloud Command and Control Engineers to join our growing Command and Control Center team in beautiful Downtown, Lynchburg, VA.

CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CloudFit CCEs engage with customers in critical situations, CloudFit CCEs must be comfortable working with our executives in a fast paced environment. CloudFit CCEs will interface with customer's business, development, and operations via phone, tickets, and email.

“As a C4 engineer, our primary job is incident management and alerting. We match the CFS queue for any alerts/incidents that come through, and when they come through we execute that protocol that was put into place, such as creating bridges/PIR’s, communicating to the On-Call, as well as doing some initial investigations on our own.” – Charlie Gebetsberger, Command & Control Engineer at CloudFit

Responsibilities:

• Monitor / backstop automation 24x7x365 
• Monitor / backstop automation 24x7x365 
• Engage customers via phone, email and IT support tickets 
• Provide Command and Control leadership on Major Incident Bridges 
• Interface with customer and CloudFit executive management both proactively and reactively 
• Support customers via phone, email, and IT support tickets 

• Excellent customer service skills
• High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
• Excitement for working in a face paced environment
• High degree of emotional intelligence and the ability to empathize with others
• Ability to prioritize tasks/projects and handle critical situations efficiently
• Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
• Excellent communicator with great verbal, written, and interpersonal skills
• High technical aptitude; ability to learn and adapt to new technologies and systems
• Hunger to grow and learn more - this is an entry level role with endless potential for career development

• Cloud and DevOps certifications
• Proven track record of leading customers digital transformation though cloud services management
• Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)

• 1st Shift: Sunday – Wednesday, 7am - 5pm
• 2nd Shift: Sunday – Wednesday, 4pm - 2am
• 3rd Shift: Sunday – Wednesday, 12am - 10am

• 1st Shift: Wednesday – Saturday, 7am – 5pm
• 2nd Shift: Wednesday – Saturday, 4pm - 2am
• 3rd Shift: Wednesday – Saturday, 12am - 10am

Current Federal Security Clearance or ability to obtain (US Citizenship required)??

*CloudFit participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Don’t meet every single requirement? Studies show that women and people of color often hesitate to apply for jobs unless they meet every qualification listed. At CloudFit, we’re committed to creating a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might be the perfect fit for this position—or another one on our team.

CloudFit Benefits & Perks:??

• CloudFit benefits are designed with wellness in mind, to support what matters the most:?
• Physical Health: Medical, dental, vision insurance, & voluntary health options for you and your family!?
• Mental Health: Talkspace, Calm, virtual therapy, counseling
• Financial Wellness: 401(k), HSA, FSAs, Personal Financial Advisors??
• 3 Weeks of PTO, 15 Paid Company Holidays, 8 Giving Back Hours?
• Wellness Program: reimbursement, gym discounts, health fairs, & more!
• Recognition Program: Earn & give recognition, annual awards, celebrations?

Career development for employees at every level is a priority at CloudFit.?

• Certification Reimbursement?
• User Friendly Career Development Tools & Resources?

Check out CloudFit Candidate Portal for more information on roles, benefits, internships, and more!??

About CloudFit

CloudFit Software provides customers the ability to quickly iterate on the development of Cloud Solutions while optimizing security, networking, operations, and monitoring through an engineering mindset. At CloudFit, we instrument solutions that attempt to reduce the human element by applying automation and engineering to every aspect of a solution's lifecycle. CloudFit focuses on delivering managed scenarios that meet customer business needs. This allows us to provide core operational outcomes while integrating back with the customer’s existing operations teams.?

Please be aware many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.??

CloudFit is committed to providing reasonable accommodations and support in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need accommodation, please contact the Talent Acquisition team at careers@cloudfitsoftware.com.??

CloudFit is an equal opportunities employer and welcomes applications from all sections of society, including veterans, and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.