Who should attend:  Business Owners, Managers, Supervisors, Team Leaders, Project Managers
 
You see it happening:  Expectations are not being met.  Schedules and deadlines are missed.  Rules are ignored.  You feel tense.  You know it is time to provide feedback but fear holds you back.  You want to say the right thing.  You want to get to the point and you don’t want to make anyone mad.
 
Learn how to overcome personal barriers when delivering performance feedback that motivates and transforms behavior.  Participants will explore their attitude towards feedback, determine individual conflict styles, and practice applying feedback.  
 
Topics will include:
* Viewing feedback as a gift
* Acknowledging the types of performance feedback
* Determining your conflict style
* Providing feedback from a process perspective
Performance Outcome:  Optimize employee performance and business results utilizing feedback as a structured process to achieved desired outcomes.